Everything about setup, billing, and how the trial works. Can't find it here? Contact us.
Yes. The Basic plan's 7-day free trial requires a card at signup to activate, but you won't be charged until the trial ends on day 8.
Yes. Cancel anytime during the 7-day trial from your account settings and you won't see any charge on your card.
If you haven't cancelled, your card is charged the Basic plan price on day 8 and your subscription continues month to month.
Yes, you can upgrade or downgrade between Basic, Pro, and Enterprise at any time from your account.
The free trial currently applies to the Basic plan. You can start on Basic and upgrade to Pro or Enterprise whenever you're ready.
Yes, a lightweight plugin connects your WooCommerce store to Techaton AI through the REST API so the assistant can read live product and order data.
Most stores are live in under 15 minutes: install the plugin, connect your store, and the assistant starts reading your catalog automatically.
Yes, the chat widget sits on top of your existing storefront and doesn't require any theme changes.
A chat is one continuous conversation with a shopper, regardless of how many messages are exchanged within it.
No — it only recommends from your live catalog and respects stock levels, so it never suggests something that's out of stock or discontinued.
Yes, once you upload your shipping and returns policy during setup, the assistant answers those questions directly and consistently.
Email techatonai@outlook.com or call +1 (470) 671-2049 — Pro and Enterprise plans get priority responses.
Yes, you can cancel your subscription anytime from your account settings with no additional fees.